Terms of service

Shipping and Payment Policy

First Order Non-Delivery
If a customer does not receive their first order (for any reason) after it has been shipped, an advance payment is required for the second shipment:

• For orders weighing up to 300g: 500 PKR
• For orders above 300g: 1000 PKR

Incomplete/Incorrect Address
Orders with incomplete or incorrect addresses will not be shipped until the customer provides a complete and accurate address.

• If the customer insists on shipping to the provided address, the shipment will proceed only with the customer’s consent and an advance payment:
  • For orders up to 300g: 500 PKR
  • For orders above 300g: 1000 PKR

Village Addresses
Cash on delivery (COD) is unavailable for village addresses.

• Orders will not be shipped unless the customer provides a proper city address or agrees to collect their parcel from the courier office in the nearest city.
• An advance payment is required:
  • For orders up to 300g: 500 PKR
  • For orders above 300g: 1000 PKR

Order Customization
Custom orders are available. To customize your order, please contact us via Instagram at @wellnesswave.inc. For all customized orders, full payment in advance is required.

Important Note:
Advance payments are non-refundable if the order is not received by the customer.