Terms of service
Shipping and Payment Policy
First Order Non-Delivery
If a customer does not receive their first order (for any reason) after it has been shipped, an advance payment is required for the second shipment:
- For orders weighing up to 300g: 500rs
- For orders above 300g: 1000rs
Incomplete/Incorrect Address
Orders with incomplete or incorrect addresses will not be shipped until the customer provides a complete and accurate address.
- If the customer insists on shipping to the provided address, the shipment will proceed only with the customer’s consent and an advance payment:
- For orders up to 300g: 500rs
- For orders above 300g: 1000rs
Village Address
Cash on delivery (COD) is unavailable for village addresses.
- Orders will not be shipped unless the customer provides a proper city address or agrees to self-collect their parcel from the courier office in their nearest city.
- For orders marked for self-collection from the courier office, full payment in advance is required.
- If a customer wants us to deliver the order in a village, the only option is to ship it via PAKISTAN POST. Complete advance payment + EXTRA delivery charges must be paid by the customer in this case.
Hostel or University Address
All orders with hostel or university addresses require advance payment.
- For orders 300g and below, an advance of 500rs is mandatory.
- For orders above 300g, an advance of 1000rs is mandatory.
Self-Collection Orders
For orders marked for self-collection from the courier office, full payment in advance is required.
Order Customization
Custom orders are available. To customize your order, please contact us via Instagram at @wellnesswave.inc. For all customized orders, full payment in advance is required.
Order Value above 5000rs
If the order value is more than 5000rs, the customer will have to pay 1000rs in advance.
Important Note:
Advance payments are non-refundable if the order is not received by the customer. Thank you!